Do you ship worldwide?
Yes, we deliver to over 100 countries, with free shipping available to many locations. If your country is outside our delivery range, we will contact you to arrange an alternative.
Where do orders ship from?
We dispatch orders from our warehouses in Australia and the United States, depending on product availability and your location.
Will I have to pay customs fees?
Any customs duties, taxes, or additional charges applied by your local customs office are the buyer’s responsibility.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. It can take 2–5 business days for tracking details to appear in the carrier’s system.
Will all my items arrive together?
Sometimes items from the same order are shipped separately if they are stored in different warehouses. You will not be charged extra shipping fees.
What if I receive the wrong or damaged item?
If you receive an incorrect size, color, or a defective product, contact us and we will send a replacement or issue a refund.
Do you offer exchanges?
We do not offer direct exchanges. However, if you receive a product different from what you ordered, we will send the correct one at no cost.
For further assistance, contact us at pillowpeak.store@gmail.com.